Account

Create a FLORIZING account

FLORIZING service is free and you can create an account in the app. (You are responsible for any data charges incurred while using our services)

Download and install the app.
Download FLORIZING from App Store Download FLORIZING from Google Play

After installation,
  • Open the app and tap Sign up now! at the bottom of the sign-in screen.
  • Choose how you sign up.
    (You can also sign up with accounts of other services)
  • Enter your name and birthdate.
  • Please agree to our terms and policies and set Auto-dormancy.
  • Confirm your email address if you signed up by creating your username.

To learn more about dormancy, see What is Auto-dormancy.

Age requirement for FLORIZING account

For all countries not listed below, 14 is the minimum age to create your own FLORIZING account.

  • +15:
    Czech Republic, France, Greece, Serbia, Vietnam
  • +16:
    Aruba, Bulgaria, Caribbean Netherlands, Croatia, Curaçao, Germany, Hungary, Ireland, Luxembourg, Netherlands, Poland, Romania, San Marino, Sint Maarten, Slovakia, Slovenia

If you have connected accounts of other services, you can sign in with those accounts.

To connect or disconnect accounts of other services,
  • Go to Profile Menu and tap Linked accounts.
(To link)
  • Turn on the switch on the right side of the service of the account you want to link to, and respond to the provided messages.
(To unlink)
  • Turn off the switch on the right side of the service of the linked account.

Set/reset password

To reset your password while you signed out, see Forgot password.

To set or reset your password,
  • Go to Profile Menu and tap Password.
(If you have confirmed your email address)
  • Request an email to set or reset the password.
  • Click the link in the email you received to set or reset your password.
(If you have not confirmed your email address)
  • Enter a new password and tap Done Button.

Forgot password

If you forgot your password, we will send you an email to reset your password.

To sign in,
  • Open the app and tap Sign-in support at the middle of the sign-in screen.
  • Enter your username or confirmed email address and tap Next.
    (If you have signed up with a linked account and have not changed your email address on our services, enter the email address of the linked account at the time of signing up)
  • Click the link in the email you received to set or reset your password and sign in to the service.
  • If you have not confirmed your email address, it is difficult to verify your identity and unfortunately, we cannot help you.

Confirm/change email address

Enter your email address and complete the confirmation process. You can sign in with your confirmed email address and use the Sign-in support.

To confirm your email address,
  • Go to Profile Menu and tap Confirm email address.
  • Enter your email address and tap Done Button.
  • Click the link in the email you received to complete the confirmation of your email address.

To change to a new email address,
  • Go to Profile Menu and tap the current email address.
  • Tap Change.
  • Enter a new email address and tap Done Button.
  • Click the link in the email you received to complete the confirmation of your email address.
  • An unconfirmed email address is not used for our services and will be automatically deleted after a certain period of time.

Change name

To change your name,
  • Go to Profile Menu and tap the current name.
  • Enter a new name and tap Done Button.

Disable my account temporarily

You can disable your account temporarily by making your account dormant.

When your account is dormant,
  • Personal information belonging to your account is stored separately.
  • Your name and email address are hidden from others, and you do not appear in search results.
  • Others cannot share flowers with you and cannot also send you copies of flowers.
  • The flowers you shared are not visible to others. However, it does not affect the copies of the flowers that you sent to others.
  • Even if your account is dormant at your request, your account may be deleted under our policies if it remains dormant for a long time.

To make your account dormant,
  • Go to Profile Menu and tap Other.
  • Tap Apply for dormancy and request the link to apply for dormancy.
    (Email address confirmation may be required)
  • Click the link in the email you received and you can begin the dormancy process.
    (It may take several days for us to complete this process)

Recover a dormant account

When you sign in with your dormant account, the screen to recover your account will open.

If you forgot your password, see Forgot password.

Terminate Terms of Service

Upon termination of the service contract, all your data including your account information and content related to your account will be permanently deleted unless we are required to preserve it in accordance with applicable laws and our Privacy Policy. However, the copies of the flowers that you sent to others will not be deleted automatically.

Rather than permanently deleting your account, we recommend you to consider for a certain period of time by making your account dormant. You can expect similar effects to termination of the services contract, such as your personal information and your own content are not displayed to others.

To learn more about dormancy, see Disable my account temporarily.

To terminate the services contract,
  • Go to Profile Menu and tap Other.
  • Tap Apply for dormancy and tap Terminate the contract at the top of the screen.
  • Tap Continue and set a period for dormancy.
  • Tap Continue and confirm your password.

Policy for a long-term inactive account

Accounts that have been inactive for a long time will be dormant under the Auto-dormancy policy.

Personal information belonging to an account that is dormant in accordance with the Auto-dormancy policy may be destroyed at any time for any reason and this may result in termination of the services contract. However, personal information belonging to an account that is dormant due to the user's application for dormancy may be destroyed under our policies if the account has been dormant for a long time.

To learn more about dormancy, see What is Auto-dormancy.

Privacy and Security

Hide personal information

To hide your email address from others,
  • Go to Profile Menu and tap Privacy and Security.
  • Turn on the switch on the right side of Hide Your Email Address from Others.
    (You may need to create your username)
  • There is no way to hide your username and name, which are the information used to identify you within the service. However, when your account is dormant, your name and email address are hidden, and you do not appear in search results.

To learn more about dormancy, see What is Auto-dormancy and Disable my account temporarily.

What is Auto-dormancy

In order to protect personal information and guarantee the right of the users, FLORIZING has an Auto-dormancy policy.

Auto-dormancy means making your account dormant if you have not used our services for the period of time you set.

For example, if you set the period of time to:
  • (5 years)
    If your account has been inactive for 5 years, your account will be dormant automatically.
  • (Any time after 10 years)
    If your account has been inactive for more than 10 years, your account will be dormant at our discretion.

When your account is dormant,
  • Personal information belonging to your account is stored separately.
  • Your name and email address are hidden, and you do not appear in search results.
  • Others cannot share flowers with you and cannot also send you copies of flowers.
  • The flowers you shared are not visible to others. However, it does not affect the copies of the flowers that you sent to others.

To change the period of time,
  • Go to Profile Menu and tap Privacy and Security.
  • Tap Auto-dormancy and set the period of time.
  • However, if your account has been dormant for a long time, your account may be deleted under our policies. Please take it into consideration and set the period of time for Auto-dormancy.

Block/unblock someone

If you block a user,
  • The blocked user will be removed from your contact list and cannot be added to yours.
  • The blocked user will not be displayed on the share screen.
  • The flowers that the blocked user shared with you and the copies of flowers that the blocked user sent to you will not be displayed.
  • The notifications related to the blocked user will not be displayed.
  • The blocked user can still see the flowers that you shared and the copies of the flowers that you sent.
  • The blocked user will not be notified when you block the user.

To block a user,
  • Go to Profile Menu and tap Contacts.
  • Tap the name or nickname to open the user details.
  • Tap Open Options Of User Details to open the options.
  • Tap Block user.
  • Confirm your block request.

To unblock a user,
  • Go to Profile Menu and tap Privacy and Security.
  • Tap Blocked Users to open the blocked user list.
    (You may need your password)
  • Tap the name or nickname to open the user details.
  • Tap Open Options Of User Details to open the options.
  • Tap Unblock.
  • Confirm your unblock request.
  • If you unblock a user, the flowers that the blocked user shared with you while the user was blocked will also be displayed. The same is true of the copies of flowers that the blocked user sent to you.

FLORIZING

FLORIZE photos

To FLORIZE your photos,
  • Tap Camera.
  • Take photos and tap Big Next Button.
    (You can adjust flash and switch cameras)
  • Choose photos to FLORIZE and tap Next Button.
    (Up to 12 photos, unselected photos will be discarded during FLORIZING)
  • Decide where to plant the flower (Planting Sign) by moving map and tap Next Button.
  • Place the flower you want to plant in the center by swiping.
  • Set Locked Period by moving the slider or tapping the date or the number of days.
  • Write something, including #hashtags you'd like to leave with photos.
  • Tap Done Button to start FLORIZING.

To learn more about Locked Period, see What is Locked Period.

To learn more about #hashtags, see What is #hashtag on FLORIZING.

FLORIZE your voice

To FLORIZE your voice,
  • Drag MIC into Box In The Middle.
  • Tap Record to record your voice.
    (Up to 47 minutes and 53 seconds)
  • Tap Big Next Button after you finish recording.
    (To re-record the voice, tap Record)
  • Decide where to plant the flower (Planting Sign) by moving map and tap Next Button.
  • Place the flower you want to plant in the center by swiping.
  • Set Locked Period by moving the slider or tapping the date or the number of days.
  • Write something, including #hashtags you'd like to leave with photos.
  • Tap Done Button to start FLORIZING.

To learn more about Locked Period, see What is Locked Period.

To learn more about #hashtags, see What is #hashtag on FLORIZING.

FLORIZE a long text

To FLORIZE a long text,
  • Drag Pencil into Box In The Middle.
  • Please wait until your phone detects your location.
  • Write a long text, including #hashtags.
  • Tap Big Next Button after you finish editing.
    (You can edit the text at any time before florizing)
  • Decide where to plant the flower (Planting Sign) by moving map and tap Next Button.
  • Place the flower you want to plant in the center by swiping.
  • Set Locked Period by moving the slider or tapping the date or the number of days.
  • Tap Done Button to start FLORIZING.

To learn more about Locked Period, see What is Locked Period.

To learn more about #hashtags, see What is #hashtag on FLORIZING.

What is #hashtag on FLORIZING

On FLORIZING, #hashtag is used to search for and sort flowers.

For example, if you tagged the flowers related to trips with ‘#Trip’, you can see only those flowers by searching ‘#Trip’.

For another example, you can create a heart-shaped flower garden filled with roses that are tagged with ‘#ILoveYou’.

To learn more about using #hashtags, see Add/remove #hashtags and Search for flowers.

Add/remove #hashtags

You can add #hashtags to your flowers or remove #hashtags from yours at any time.

When you FLORIZE
  • Tap the text area.
(To add)
  • Tap Hash Button to enter ‘#’ in the text area.
  • Tap #hashtags you want to add from the list of #hashtags, or tap Close Button and enter new #hashtag.
(To remove)
  • Clear entered #hashtags.
After FLORIZING
  • Tap the flower.
  • Tap Open Options Of Flower to open the options.
  • Tap Manage #hashtags.
(To add)
  • Tap #EnterNewHashtags at the bottom of the screen.
  • Enter one or more #hashtags and tap Add Sign.
  • Tap Done Button.
(To remove)
  • Check Checkbox For Removing Hashtag on the right side of #hashtag you want to remove and tap Done Button.
  • If you remove a #hashtag that you added when you FLORIZED, the text of the #hashtag will not be removed but only the ‘#’ will be removed. However, if you remove a #hashtag that you added after FLORIZING, the text will be removed as well.

Search for flowers

You can search for flowers by #hashtags or @username. By searching @username, only the flowers that the user of @username and I shared will be displayed.

To search for flowers,
  • Go to Flower List Menu or Map Menu.
  • Tap Hashtag Sign or At Sign on Search Bar.
  • Tap #hashtags or @username from the list, or enter a keyword.

What is Locked Period

All stories become locked flowers through FLORIZING. After this, the period when a flower is locked is called the Locked Period. You can set the Locked Period from 3 months to 31415 days. (It is automatically set 3 months if you do not set it when you FLORIZE)

Each flower opens only when you visit its Viewing Area during its Locked Period and after this period, the flower becomes an open state and you can see the story at any time.

To extend a Locked Period, see Extend a Locked Period.

Extend a Locked Period

You can extend the Locked Period of your flowers to 31415 days. However, you cannot shorten the Locked Period.

To extend a Locked Period,
  • Tap the flower.
  • Tap Open Options Of Flower to open the options.
  • Tap the unlocking date of the current Locked Period.
  • Set a new Locked Period and tap Done Button.

What is Viewing Area

All the flowers on FLORIZING have their own Viewing Area. If you visit the Viewing Area during the period when the flower is locked, the flower will open and you can see the story for 5 hours.

When a new story is FLORIZED, a default Viewing Area is created based on where the flower blooms. To customize a Viewing Area, see Customize a Viewing Area.

If the flower does not open, see When the flowers do not open even if you visit their Viewing Area.

Customize a Viewing Area

You can customize the Viewing Areas of your flowers. Make it easy to visit or create your own symbol.

To customize a Viewing Area,
  • Tap the flower.
  • Tap Roller in the bottom-right corner of the map.
(Add hexagons)
  • Tap gray hexagons on the map and tap Done Button.
    (The maximum number of hexagons available depends on the latitude)
(Remove hexagons)
  • Tap the green hexagons you want to remove and tap Done Button.
  • All green hexagons must be connected to the raspberry-colored hexagon. If a green hexagon is disconnected by removing another green hexagon, you cannot remove another.
  • The raspberry-colored hexagon cannot be removed as the basic component where the flower blooms.

Remove flowers

You can remove your flowers. To stop showing flowers that others shared with me, see Stop showing flowers.

When your flower is removed,
  • It cannot be recovered.
  • It will not be displayed to others you shared with, either. However, copies of it that you sent to others before removing it, such copies are not be removed.
  • The user who sent you the copy is not notified when you remove it.

To remove your flower,
  • Tap the flower.
  • Tap Open Options Of Flower to open the options.
  • Tap Remove flower.

Stop showing flowers

You can stop showing flowers that the others shared with me.

When you stop showing a flower,
  • It cannot be shown again.
  • The user who shared it with you is not notified when you stop showing it.

To stop showing a flower,
  • Tap the flower.
  • Tap Open Options Of Flower to open the options.
  • Tap Stop showing.

Time limit for taking photos or recording voice

To link your story and the location where the flower bloom, there is a time limit when:

Taking photos
    You can take additional photos for 11 minutes from the time you take the first photo.

Recording voice
  • You can try recording again within 11 minutes of starting the first recording.
    (During recording, it will not stop even if the time limit exceeded)

Writing a long text
  • You can write without a time limit.

The time remaining while you are taking photos or recording voice is displayed below.
  • Taking photos: White border of Timer
  • Recording voice: Dark border of Timer

You can also see whether the location information was detected through the marker in the center of the circle.
  • Detecting Sign Detecting Sign: Detecting
  • Done and Within Time Sign Done and Within Time Sign: Done (Within time limit)
  • Done and Time Over Sign Done and Time Over Sign: Done (After time limit)
  • Failed Sign Failed Sign: Failed

Even if the screen is closed during story creation, your edits will be temporarily saved as a draft so you can FLORIZE it at any time later. To learn more about drafts saved temporarily, see What is draft.

What is draft

Your story is automatically saved as a draft before FLORIZING, and you can edit or FLORIZE drafts later.

  • Drafts are managed by the app, so if you uninstall the app, all of the drafts stored in the app will be removed as well.
  • For the same reason, you cannot access previously-stored drafts using your new phone. If necessary, please florize or save them before switching to a new phone.

However, it is not saved as a draft in the following cases:
  • Closing the app while you are recording voice.
  • Closing the app while you are editing text (when a keyboard is open).

To open a draft,
  • Go to Flower List Menu and tap the card of a draft.
  • Edit or FLORIZE your story.

To remove a draft,
  • Go to Flower List Menu.
  • Swipe the card of a draft to left and tap Trash Can.
  • Tap Discard.

To save a draft to your phone, see Save drafts to your phone.

Save drafts to your phone

You can save drafts of photos and voice to your phone. However, if you save a draft to your phone, it will be removed from the app and you cannot FLORIZE it.

To save a draft to your phone,
  • Go to Flower List Menu.
  • Swipe the card of a draft to left and tap Trash Can.
  • Tap Save to phone.

Change flowers after FLORIZING

After FLORIZING, you cannot change the flower and the location of the flower.

To edit a Viewing Area, a Locked Period or #hashtags, please see below.

Share

Share flowers with others

You can easily share your flowers with others. Share your flowers with your loved ones.

To share or unshare your flower with others,
  • Tap the flower.
  • Tap Share and Send Button Share at the bottom of the screen.
  • Tap Share Tab at the top of the screen.
(To share)
  • Check Checkbox For Sharing on the left side of users you want to share with and tap Done Button.
(To unshare)
  • Uncheck the users you want to unshare with and tap Done Button.
  • You can share with up to 97 people per flower, including sharing using Share Link.
  • You cannot share the flower again with users who received the copy of the flower.

To share your flower with people who are not in your contact list, see Share flowers by sending messages.

Send copies of flowers to others

Use this to share memories that I and the recipient have together or stories that you want the recipient to keep for a long time.

When you send copies of your flower to others,
  • Copies of the flower with the same content, #hashtags, Viewing Area and Locked Period of the flower at the time of copying are created.
  • Copies of the flower are owned by each recipient. In other words, the recipient can use all the available features, such as sharing the copy of the flower with others.
  • You cannot cancel this after you send it.

To send copies of your flower to others,
  • Tap the flower.
  • Tap Share and Send Button Share at the bottom of the screen.
  • Tap Share and Send Tab at the top of the screen.
  • Check Checkbox For Sending on the left side of users you want to send to and tap Done Button.
  • You can send copies to up to 89 people per flower, separate from the number of users you shared with.

Share flowers by sending messages

You can send a Share Link in a message or email to someone who has not signed up yet or someone you do not know the username of. If the recipient taps the Share Link in the message, the flower will be shared.

To send Share Link of your flowers,
  • Tap the flower.
  • Tap Share and Send Button Share at the bottom of the screen.
  • Tap Message Tab at the top of the screen.
  • Tap Send link and choose Messages app.
    (You can also choose another messaging app)
  • Choose recipients and send the message.
  • If the app is not installed on the recipient's phone, tapping a Share Link opens the screen for installing the app.
  • If you accidentally stopped showing a flower or removed a copy, ask the owner of the flower for a Share Link. You can redisplay the flower by tapping the Share Link you received.

If someone you do not know received the flower, you can cancel the sharing. To learn more about unsharing, see Share flowers with others.

Contacts

Add a contact

You can share flowers by sending Share Link even if you do not know the other's username or email address. To send Share Link, see Share flowers by sending messages.

Users below are automatically added to your contact list.
  • Who you shared flowers with or who shared flowers with you.
  • Who received copies of flowers from you or who sent copies of flowers to you.

To add a contact manually,
  • Go to Profile Menu and tap Contacts.
  • Tap Add Contact Button to open the screen to find users.
  • Find the user by username or email address.
  • Tap Add Sign in the search result.

To find the user when you share your flower,
  • Tap Find user at the bottom of the share screen.
  • Find the user by username or email address.
  • Up to 197 contacts can be added.

Assign a nickname to your contact

You can assign a nickname to your contact. Users with a nickname are displayed as their own nickname in the app.

To add a nickname to your contact or edit it,
  • Go to Profile Menu and tap Contacts.
  • Tap the name or nickname to open user details.
  • Tap the nickname field at the top of the screen, and update the nickname.

Remove a contact

When a contact is removed,
  • The user of the contact removed will not be automatically added to your contact list again after the removal. However, you can add it to your contact list manually at any time.
  • The user of the contact removed is not notified when you remove it.

To remove a contact,
  • Go to Profile Menu and tap Contacts.
  • Tap the name or nickname to open user details.
  • Tap Open Options Of User Details to open the options.
  • Tap Remove contact.
  • Confirm your removal request.

To add the contact removed to your contact list again, see Add a contact.

Create a group

Create a group to manage your contacts. You can share it with all of the group members by selecting the group on the share screen.

To create a group,
  • Go to Profile Menu and tap Groups.
  • Tap Create Group Button to open the screen to create a group.
  • Enter the group name to create and tap Done Button.
  • Up to 59 groups can be created.

To manage group members, see Manage group members.

Manage group members

To manage group members,
  • Go to Profile Menu and tap Groups.
  • Tap the group name to open group details.
  • Tap Edit Button Manage members at the bottom of the screen.
(To add)
  • Check Checkbox For Adding on the left side of users you want to add to the group and tap Done Button.
(To remove)
  • Uncheck the checkbox on the left side of users you want to remove from the group, and tap Done Button.
  • Up to 53 members can be added to a group.
  • A user can belong to multiple groups.

Remove a group

To remove a group,
  • Go to Profile Menu and tap Groups.
  • Tap the group name to open group details.
  • Tap Open Options Of Group Details to open the options.
  • Tap Remove group.
  • Confirm your removal request.
  • Removing a group does not remove the contacts of the members in the group.

Troubleshooting

Inaccurate location information

When you decide where to plant the flower, you may see a location that is significantly different from its actual location. This usually happens when there is not enough time to detect the location, or in an environment where it is difficult to detect the location.

Try the following:

Extend the area within which you can set the location
  • When you decide where to plant the flower, extend the area by tapping Extend Area Button on the map.

FLORIZING after a while
  • If the time taken to take photos (or record a voice) is short as a few seconds, go to the screen to decide where to plant the flower after a while.
  • The app is waiting to get more accurate location information.

Improve accuracy (Android only)
  • Open the Settings app of your phone and tap Location.
  • Tap DETAILS.
  • Tap Locating method and set High accuracy.
    (Depending on your phone, Locating method may not be available)
  • Tap Improve accuracy and turn on the switch on the right side of the Wi-Fi scanning.

When the flowers do not open even if you visit their Viewing Area

Content may not be displayed when your Internet connection is not stable. If you do not have an Internet connection problem, please see below.

The app is running in the Viewing Area
  • The location service of your phone may be turned off or you may not have allowed the permission to access location information. In this case, the app will suggest a solution.
  • If you are traveling at high speed by vehicle, go to Map Menu and tap My Location to detect the location information more actively than usual.
  • The battery may be low or it may have failed to detect location information depending on your surroundings. In this case, include a place that is comparatively easy to detect location information in the Viewing Area.

The app is not running in the Viewing Area (Android)
  • We can help you open the flowers by estimating your path, even if the app is not running. However, since the app checks the location information intermittently, please run the app in the Viewing Area for the flower you want to open.

The app is not running in the Viewing Area (iOS)
  • If the permission to access location information is set to "While Using", you cannot open flowers while the app is not running. If you set it to "Always", we can help you open flowers without running the app.
(To set it to "Always")
  • Go to your iPhone's Settings and tap Florizing app.
  • Tap Location, and set it to "Always".

When you cannot FLORIZE photos or voice

The app asks your phone for the location information needed to FLORIZE while taking pictures or recording voice. If location information is not detected for a certain amount of time, unfortunately, you cannot FLORIZE the story created at that time. However, photos and voice are automatically saved as a draft so you can save them to your phone later.

For information on whether the location information was detected or not while you are taking photos or recording voice, see Time limit for taking photos or recording voice.

To save a draft to your phone, see Save drafts to your phone.

Other

Remove notifications

To remove a notification,
  • Go to Notification Menu.
  • Swipe the card of notification to left, and tap Trash Can.
  • When your flower is removed, it will not be recovered.

Ask/suggest/report

Please visit the Contact Us on the FLORIZING website.